TERMS & CONDITIONS
Important - please read these terms carefully. By placing an Order and/or purchasing any Product, you represent and warrant that you are at least eighteen (18) years old and you agree that you have read, understood, accepted and agreed with these Terms & Conditions of Sale (collectively, the “Terms & Conditions of Sale” or this “Agreement”) and any future amendments and additions to the Terms & Conditions of Sale as published from time to time at or www.tamkahsharksfin.com. You agree that it shall be your responsibility to review the Terms & Conditions of Sale regularly whereupon continued access or use of the Platform and/or Services after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.
Enquiries on latest Tam Kah Website promotions or order status, please kindly call our customer service hotline at (+65) 6223 8770 / (+65) 6223 1611 or email to firstname.lastname@example.org
We provide free delivery when your total amount is more than S$250!
Delivery services are available at $30 per address(for purchase less than S$250).
*Please note that during peak seasons such as Chinese New Year and Public Holidays we do not guarantee the time slot or preferred day for delivery services. Delivery schedule/timings based on availability. We apologize for any inconvenience caused.
Goods pick up option is available at Factory (Aljunied) or Retail Outlet (Chinatown).
Prior to collection, customers are advised to email email@example.com / call 2-3 days in advance to reserve and guarantee stock availability
Alternatively, customers are advised to state their contact number during 'Checkout' under 'Note to seller', thereafter, our team will contact you to confirm the information.
Refund and Order Cancellation:
Tam Kah Shark's Fin accepts FULL REFUND only if met by the Terms and Conditions of Refund, if customers are not satisfied with the products purchased.
Only price of the product items will be refunded. (e.g. one packet of $6 fish skin, only $6 will be refunded)
Full Refund must be done in-person by visiting our Factory (Aljunied) or Retail Outlet (Chinatown) for product exchange or any forms of monetary refund.
Conditions to qualify for full refund:
Goods are to be returned to our Factory (Aljunied) or Retail Outlet (Chinatown) in their original condition (unopened, undamaged).
Goods purchased within 7 days from date of purchase.
Proof of purchase from Tam Kah (e.g. Receipt, Email, SMS)