Retail Store:

9am - 9pm (Daily)

62 Smith Street Singapore 058964

Tel: (+65) 6220 1338

Fax: (+65) 6220 1319

Factory / Office:

9am - 6pm (Monday to Friday)

9am - 1pm (Saturday) *Closed on Sunday & Public Holiday*

Block 1008 Aljunied Avenue 4 #01-31 Singapore 389909

Tel: (+65) 6223 8770 / 6223 1611

Fax: (+65) 6226 0283 / 6749 7465

We are also located in China, Macau, Malaysia!

Factory / Office:

No. 4 & 6, Jalan TTC 34,

Taman Teknologi Cheng, 75200, Melaka

Tel: (+60) 019 339 7638 / 013 773 1238

Retail Store / Restaurant:

新馬路福隆新街48號地舖

G/F, 48 Rua de Felicidade R/C, Avenida de Almeida Ribeiro

Tel: (+853) 2835 6674

© 2019 by Tam Kah Shark's Fin/Seafood 

TERMS & CONDITIONS

Important - please read these terms carefully. By placing an Order and/or purchasing any Product, you represent and warrant that you are at least eighteen (18) years old and you agree that you have read, understood, accepted and agreed with these Terms & Conditions of Sale (collectively, the “Terms & Conditions of Sale” or this “Agreement”) and any future amendments and additions to the Terms & Conditions of Sale as published from time to time at www.tamkahseafood.com or www.tamkahsharksfin.com. You agree that it shall be your responsibility to review the Terms & Conditions of Sale regularly whereupon continued access or use of the Platform and/or Services after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

Enquiries on latest Tam Kah Website promotions or order status, please kindly call our customer service hotline at (+65) 6223 8770 / (+65) 6223 1611 or email to sales@tamkahsharksfin.com

 

Delivery:

We provide free delivery when your total amount is more than S$250!

Delivery services are available at $30 per address(for purchase less than S$250).

*Please note that during peak seasons such as Chinese New Year and Public Holidays we do not guarantee the time slot or preferred day for delivery services. Delivery schedule/timings based on availability. We apologize for any inconvenience caused.

 

Collection:

Goods pick up option is available at Factory (Aljunied) or Retail Outlet (Chinatown).

Prior to collection, customers are advised to email sales@tamkahsharksfin.com / call 2-3 days in advance to reserve and guarantee stock availability 

Alternatively, customers are advised to state their contact number during 'Checkout' under 'Note to seller', thereafter, our team will contact you to confirm the information.

Refund and Order Cancellation:

Tam Kah Shark's Fin accepts FULL REFUND only if met by the Terms and Conditions of Refund, if customers are not satisfied with the products purchased.

Only price of the product items will be refunded. (e.g. one packet of $6 fish skin, only $6 will be refunded)

Full Refund must be done in-person by visiting our Factory (Aljunied) or Retail Outlet (Chinatown) for product exchange or any forms of monetary refund.

Conditions to qualify for full refund:

Goods are to be returned to our Factory (Aljunied) or Retail Outlet (Chinatown) in their original condition (unopened, undamaged).

Goods purchased within 7 days from date of purchase.

Proof of purchase from Tam Kah (e.g. Receipt, Email, SMS)