TERMS & CONDITIONS

Important - please read these terms carefully. By placing an Order and/or purchasing any Product, you represent and warrant that you are at least eighteen (18) years old and you agree that you have read, understood, accepted and agreed with these Terms & Conditions of Sale (collectively, the “Terms & Conditions of Sale” or this “Agreement”) and any future amendments and additions to the Terms & Conditions of Sale as published from time to time at www.tamkahseafood.com or www.tamkahsharksfin.com. You agree that it shall be your responsibility to review the Terms & Conditions of Sale regularly whereupon continued access or use of the Platform and/or Services after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

Enquiries on latest Tam Kah Website promotions or order status, please kindly call our customer service hotline at (+65) 6223 8770 / (+65) 6223 1611 or email to sales@tamkahsharksfin.com
 
Delivery:
We provide free delivery when your total amount is equal or more than S$100-500 (amount differs according to availability and seasonal period, please check the HOME page for free delivery order amount)!
Delivery services are available at $15-30 per address (for purchase less than the amount indicated at the HOME page).
*Please note that during peak seasons such as Chinese New Year and Public Holidays we do not guarantee the time slot or preferred day for delivery services. Delivery schedule/timings based on availability. We apologize for any inconvenience caused.
 
Collection:
Goods pick up option is available at Retail Outlet/Takeaway/Factory (28 Jln Kelulut) *NEW!* or Retail Outlet (Chinatown)
Prior to collection, customers are advised to email sales@tamkahsharksfin.com / call 2-3 days in advance to reserve and guarantee stock availability 
Alternatively, customers are advised to state their contact number during 'Checkout' under 'Note to seller', thereafter, our team will contact you to confirm the information.

Refund and Order Cancellation:
Tam Kah Shark's Fin accepts FULL REFUND only if met by the Terms and Conditions of Refund, if customers are not satisfied with the products purchased.
Only price of the product items will be refunded. (e.g. one packet of $6 fish skin, only $6 will be refunded)
Full Refund must be done in-person by visiting our Retail Outlet/Takeaway/Factory (28 Jln Kelulut*NEW!* or Retail Outlet (Chinatown) for product exchange or any forms of monetary refund.

Conditions to qualify for full refund:
Goods are to be returned to our Retail Outlet/Takeaway/Factory (28 Jln Kelulut*NEW!* or Retail Outlet (Chinatown) in their original condition (unopened, undamaged).
Goods purchased within 7 days from date of purchase.
Proof of purchase from Tam Kah (e.g. Receipt, Email, SMS)

General Disclaimer:
Any customers that have any form of medical condition, food intolerances or food allergies please be aware that there may be traces of products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds and capsicum, others etc. Tam Kah will not be liable for adverse reactions to food consumed.


Food Allergy Disclaimer:
Tam Kah makes every attempt to identify ingredients that may cause an allergic reactions for those with food allergies. There is always risk of contamination as in our kitchen we use products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds and capsicum, others etc, although we have strict cross contamination policies; we cannot guarantee a total absence of these products in any of our food. Customers with food allergies must be aware of this risk. Tam Kah will not assume any liability for adverse reactions from the food consumed.

Not all ingredients in our products are listed. If you have questions about a particular item, please contact sales@tamkahsharksfin.com